CK9 Baji Privacy Policy – Your Information Is Safe with Us

1. Introduction & Scope

Your privacy is our top priority at CK9 Baji. This Privacy Policy explains what information we collect when you use the CK9 Baji platform, how we use it, and the steps we take to keep it secure.

This policy applies to the CK9 Baji website, mobile application, and all associated digital services. By using our platform, you are agreeing to this Privacy Policy.

CK9 considers the trust of our users our greatest asset. We are committed to full transparency in order to uphold that trust. If you have any questions after reading this policy, our support team is always ready to help.

2. What Information Do We Collect?

CK9 Baji collects only the information genuinely needed to deliver its services. Requesting unnecessary data goes against our policy.

Information Provided Directly

• Full name, mobile number, and email address
• Date of birth (for age verification)
• Payment method details (bKash/Nagad number)
• National ID information for KYC verification
• Information provided in support chat

Automatically Collected Information

• IP address & device type
• Browser & Operating System Information
• Gaming & transaction history
• Login time & session information
• Cookie & local storage data

3. How Is Your Information Used?

Your information is used for one purpose only — to provide you with a better experience. CK9 Baji never shares your data with third parties for commercial gain.

4. Is Your Information Shared with Anyone?

CK9 Baji does not sell, rent, or commercially share your personal information with any third party. However, in certain limited circumstances, specific data may be shared:

• Payment Providers: Minimal data is shared with bKash, Nagad, and similar services solely to process transactions
• Game Provider: Session data required to keep games running
• Legal Obligation: Information may be disclosed pursuant to a court order or government directive
• Fraud Prevention: With security agencies to prevent suspicious activity

5. Security Measures

CK9 Baji follows the highest industry security standards to protect your data. Our security framework is independently audited by security experts twice a year.

• 256-bit TLS/SSL Encryption – Applied to all data transmissions
• Database Encryption – Stored data is encrypted
• Two-Factor Authentication (2FA) – For account login
• Real-Time Fraud Detection System
• Regular Penetration Testing
• Dedicated Security Team – 24/7 Monitoring

Please keep in mind — no one can guarantee 100% security on the internet. That's why you should always keep your password confidential and avoid logging in from unfamiliar devices.

6. Cookie Policy

CK9 Baji uses cookies to enhance your platform experience. Cookies are small data files stored in your browser.

You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

7. How Long Is Your Information Retained?

CK9 Baji does not retain any data longer than necessary. All information is securely deleted once its retention period expires.

• Active Account: For the lifetime of the account
• Closed Accounts: 5 years from account closure (legal obligation)
• Transaction records: 7 years (as required by financial regulations)
• Support Chat: 2 years
• Marketing Data: Within 30 days of consent withdrawal

8. Your Privacy Rights

As a CK9 Baji user, you have several rights over your own data. Exercising these rights is completely free of charge.

• Right to Access Your Data: You may request details of any personal information we hold about you. Contact our support team and we will respond with full details within 30 days.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions.
• Right to Object to Processing: You may opt out of your data being used for marketing purposes.
• Data Portability: You may request a copy of your information in a readable, portable format.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

9. Protection of Minors' Data

CK9 Baji strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

10. Policy Change Notifications

CK9 Baji may update this Privacy Policy from time to time. Any changes will be reflected by an updated date at the top of the page. For significant changes, you will be notified via email or in-app notification.

11. Contact Us

For any privacy-related questions or concerns, please reach out to us:

• Email: privacy@ck9-baji.com
• Live chat: available at all times on the website & app
• Response time: within 48 hours
• Language: Support available in Bengali & English

For formal privacy requests, please email us with "Privacy Request" in the subject line. Our Data Privacy Officer will personally review your request.